Italisan – Italy

FAQs

What methods of payment do you accept?

Italisan gladly accepts PayPal and all major credit cards: Visa, MasterCard, American Express, Discover, and Diners Club.  

Will I be charged sales taxes?

For orders shipped within the state of New Mexico, the local Gross Receipt Tax will be added to the invoice.

Is shipping free?

We offer free standard shipping (2-6 days) for orders above $39 within the United States. Orders below $39 will be charged for shipping. Shipping costs will be calculated at the time of checkout.

Where do you ship?

We ship to all 50 states, US Territories, and Mexico. However, additional shipping charges may apply, and delivery may take longer, when shipping outside of the contiguous 48 US states. We also ship to APO/FPO addresses when they have a US zip code.

What is you return policy?

You can find our return policy here

I received a damaged product, how should I proceed?

If there is an issue with an item, please let our Customer Care team know. Send a note to customerecare@italisan.com. We will do our best to resolve any problem quickly.

Do I pay for returns?

Yes. You will need to pay the shipping charge for returns. Please read our return policy on our Shipping and Returns page.

How do I return an item?

You can find the instructions to return an item on our Shipping and Returns page.

How can I tell if Italisan has received my return?

We will send you a confirmation email when we receive your returned item and then again when your return has been processed

Can I return the merchandise I purchased at your local pop-up shop?

All sales at pop-up shops held in physical locations, are final.

My return has been incorrectly refunded, how should I proceed?

We are sorry if we have made a mistake processing your return. However, please check your return. If you were not refunded the full amount it may be because we do not refund delivery, shipping charges, and handling costs.

I emailed customer care service but I haven’t heard back yet. Why?

Italisan is based in New Mexico, US. Our office hours are Monday-Friday 9 AM to 5 PM Mountain Standard Time. We will do our best to answer all email inquiries within one business day. If your correspondence was sent during a weekend or holiday, we will get back to you the following business day.

Do I need an account to buy from Italisan?

You do not need an account to buy from Italisan; however, creating an account will make the checkout process for future purchases easier.

When will my account be billed?

Your account will be billed upon purchase.

Can I track my order?

You will receive a shipping confirmation via email with a tracking number.

Can I change or cancel my order?

If you need to cancel or change your order, email customer care at customercare@italisan.com. If the order has not yet shipped, we will be happy to help you change or cancel the order.

Will I need to sign for my order?   

You or someone else at your address will need to sign for orders over $200.

How do I change my email address for receiving the Italisan newsletter?

At the bottom of every issue you have the option to “Update your preferences.” Please use this option if you want future issues delivered to a different email address.

How do I unsubscribe from Italisan’s weekly email?

You can unsubscribe by using the link at the bottom of every issue.